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Cookies and storage, in plain words

Version v2.7 · Last updated 18 October 2026

We don't use advertising cookies, and nothing stored is used for advertising.

Needed to work (no consent needed)

Staying signed in, set by our platform Base44; security; and the offline copy that lets safety pages open without internet.

Your choices

Allowed without consent; you can clear them any time: language, country and UK nation, accessibility settings, 3am mode, the child profile, update notices.

Things you save on this phone

Crisis Card, contacts, your carer's mobile number (for Tell my carer, kept under "serenehelp:shield:carer"), My plan, Money Mentor notes, Trust Bridge tools, reminder settings and the other tools you use. Everything SereneHelp stores starts with "serenehelp:". Our platform, Base44, also stores your sign-in (base44_access_token and token) and a few settings that start with "base44_".

Our platform

We have switched off Base44's page tracker in our code, so SereneHelp sends no page counts. Base44 still records sign-ins, and says page views may still appear in its own records even when its analytics are off. None of it is used for advertising.

How to clear it all

Privacy → Delete all my data clears all SereneHelp storage and the offline copy on this phone. Your browser's settings can clear it too.

Crisis and helpline information may be translated automatically. If you are in danger or need urgent help, contact your local emergency number straight away. To report a mistake in safety or helpline information, email safety@serenehelp.org.

Questions about cookies or storage? Email privacy@serenehelp.org.

This is a self-help tool, not therapy or a diagnosis.

If you or someone else is in immediate danger, call 999 or 112.

Support & helplines

  • Emergency: 999 and 112
  • Samaritans 116 123, 24/7 Checked 10 Oct 2026
  • CALM 0800 58 58 58 · 5pm–midnight, every dayClosed now Checked 12 Oct 2026
  • Shout: text SHOUT to 85258, 24/7
  • National Debtline 0808 808 4000 Checked 9 Oct 2026
  • StepChange 0800 138 1111 · Mon–Fri 08:00–20:00, Sat 09:00–14:00Closed now Checked 9 Oct 2026
  • Citizens Advice (England) 0800 144 8848 · Mon–Fri 9am–5pmClosed now Checked 10 Oct 2026

Our promise

We only email you about things you asked for, from alerts@serenehelp.org. We will never phone you, and never text or email you asking for your password, PIN, bank details or a payment. The only way to pay us is the Supporter button inside SereneHelp. Anyone who asks any other way is not us. Forward scam texts to 7726 and scam emails to report@phishing.gov.uk.

When you use Serene, your words or picture pass through our app platform, Base44, which runs our code on servers in the United States. They then go to Amazon Web Services, our processor, in London, where an AI model made by Anthropic replies. In a Serene chat, your last few messages go too, so the reply makes sense. We don't keep them, Amazon Bedrock doesn't store them, and Amazon doesn't use them to train AI models.

Serene is an AI, not a person. For adults 18+ only. Not a medical professional. General information only, not legal, medical or financial advice. In danger? Call 999 or 112.

Privacy, in plain words

Contact: support@serenehelp.org. Governing law: England and Wales.

© 2026 DanceOnVibes Limited. All rights reserved. Version 18 Oct 2026, 21:48

This is a self-help tool, not therapy or a diagnosis.

SereneHelp is operated by DanceOnVibes Limited, registered in England and Wales, company number 17423769. Registered office: 167–169 Great Portland Street, 5th Floor, London W1W 5PF, United Kingdom. ICO registration ZC249791.