Skip to main content

Help by country

Choose the country the one in trouble is in. Only that country's lines are shown.

We provide help lines for these countries only: United Kingdom, Romania, Hungary, Spain, Germany and Poland. Choosing a country changes the help lines shown, not the language.

SereneHelp is a UK service. For the other countries, we show help lines only.

Works on this website

112, 116, 0800, 800, and 900 lines work inside United Kingdom. A relative abroad asks someone who is there to call.

999— EmergencyOpen now

24/7

Checked 9 Oct 2026
112— Emergency (EU)Open now

24/7

Checked 9 Oct 2026
111— NHS 111Open now

Then choose the mental health option. 24/7.

Checked 9 Oct 2026
116 123— SamaritansOpen now

Free, 24/7.

Checked 10 Oct 2026
85258— ShoutOpen now

Text SHOUT to 85258. Free, 24/7.

Checked 10 Oct 2026
0800 1111— ChildlineOpen now

Free, 24/7.

Checked 10 Oct 2026
0800 58 58 58— CALMClosed nowNeed someone now? Samaritans 116 123 (24/7, free) or text SHOUT to 85258.

5pm–midnight, every day.

Checked 12 Oct 2026
020 7008 0151— Forced Marriage UnitCheck opening hoursNeed someone now? Samaritans 116 123 (24/7, free) or text SHOUT to 85258.

Mon–Fri 9am–5pm.

Checked 10 Oct 2026
020 7008 5000— Forced Marriage Unit (out of hours)Check opening hoursNeed someone now? Samaritans 116 123 (24/7, free) or text SHOUT to 85258.

When the main line is closed.

Checked 10 Oct 2026
0800 011 3797— MoneyHelperCheck opening hoursNeed someone now? Samaritans 116 123 (24/7, free) or text SHOUT to 85258.

Mon–Fri 9am–5pm. Free.

Checked 10 Oct 2026
0300 123 2040— Report FraudCheck opening hoursNeed someone now? Samaritans 116 123 (24/7, free) or text SHOUT to 85258.

In Scotland, call Police Scotland on 101.

Checked 12 Oct 2026
159— Bank call-backCheck opening hoursNeed someone now? Samaritans 116 123 (24/7, free) or text SHOUT to 85258.

Connects to your bank. Or the number on your card.

Checked 10 Oct 2026
7726— Report a scam textCheck opening hoursNeed someone now? Samaritans 116 123 (24/7, free) or text SHOUT to 85258.

Forward the text to 7726.

Checked 10 Oct 2026
0300 123 1110— Drinkline — alcoholCheck opening hoursNeed someone now? Samaritans 116 123 (24/7, free) or text SHOUT to 85258.

Weekdays 9am–8pm, weekends 11am–4pm.

Checked 10 Oct 2026

This is a self-help tool, not therapy or a diagnosis.

Crisis and helpline information may be translated automatically. If you are in danger or need urgent help, contact your local emergency number straight away. To report a mistake in safety or helpline information, email safety@serenehelp.org.

If you or someone else is in immediate danger, call 999 or 112.

Support & helplines

  • Emergency: 999 and 112
  • Samaritans 116 123, 24/7 Checked 10 Oct 2026
  • CALM 0800 58 58 58 · 5pm–midnight, every dayClosed now Checked 12 Oct 2026
  • Shout: text SHOUT to 85258, 24/7
  • National Debtline 0808 808 4000 Checked 9 Oct 2026
  • StepChange 0800 138 1111 · Mon–Fri 08:00–20:00, Sat 09:00–14:00Open now Checked 9 Oct 2026
  • Citizens Advice (England) 0800 144 8848 · Mon–Fri 9am–5pmClosed now Checked 10 Oct 2026

Our promise

We only email you about things you asked for, from alerts@serenehelp.org. We will never phone you, and never text or email you asking for your password, PIN, bank details or a payment. The only way to pay us is the Supporter button inside SereneHelp. Anyone who asks any other way is not us. Forward scam texts to 7726 and scam emails to report@phishing.gov.uk.

When you use Serene, your words or picture pass through our app platform, Base44, which runs our code on servers in the United States. They then go to Amazon Web Services, our processor, in London, where an AI model made by Anthropic replies. In a Serene chat, your last few messages go too, so the reply makes sense. We don't keep them, Amazon Bedrock doesn't store them, and Amazon doesn't use them to train AI models.

Serene is an AI, not a person. For adults 18+ only. Not a medical professional. General information only, not legal, medical or financial advice. In danger? Call 999 or 112.

Privacy, in plain words

Contact: support@serenehelp.org. Governing law: England and Wales.

© 2026 DanceOnVibes Limited. All rights reserved. Version 18 Oct 2026, 21:48

This is a self-help tool, not therapy or a diagnosis.

SereneHelp is operated by DanceOnVibes Limited, registered in England and Wales, company number 17423769. Registered office: 167–169 Great Portland Street, 5th Floor, London W1W 5PF, United Kingdom. ICO registration ZC249791.