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Reach a person

Choose how you want to reach someone.

Call 999Call 112
I'm not safe.

Reach a person

Choose how you want to reach someone.

I can't talk out loud

Text SHOUT to 85258Closed nowNeed someone now? Samaritans 116 123 (24/7, free) or text SHOUT to 85258.

You can just say: 'I'm not okay and I don't know what to do.' That's enough.

I want to hear a voice

Samaritans 116 123Closed nowNeed someone now? Samaritans 116 123 (24/7, free) or text SHOUT to 85258.

You can just say: 'I'm not okay and I don't know what to do.' That's enough.

I'm under 19

Childline 0800 1111Closed nowNeed someone now? Samaritans 116 123 (24/7, free) or text SHOUT to 85258.
Text SHOUT to 85258Closed nowNeed someone now? Samaritans 116 123 (24/7, free) or text SHOUT to 85258.

You can just say: 'I'm not okay and I don't know what to do.' That's enough.

Someone could die tonight

999Closed nowNeed someone now? Samaritans 116 123 (24/7, free) or text SHOUT to 85258.

You can just say: 'I'm not okay and I don't know what to do.' That's enough.

I need urgent mental health help

NHS 111, option 2 (England and Wales)Closed nowNeed someone now? Samaritans 116 123 (24/7, free) or text SHOUT to 85258.
Lifeline 0808 808 8000 (Northern Ireland)Closed nowNeed someone now? Samaritans 116 123 (24/7, free) or text SHOUT to 85258.

Textphone 18001 0808 808 8000 (Relay UK app) · SignVideo for BSL/ISL · Interpreters available

You can just say: 'I'm not okay and I don't know what to do.' That's enough.

This is a self-help tool, not therapy or a diagnosis.

Crisis and helpline information may be translated automatically. If you are in danger or need urgent help, contact your local emergency number straight away. To report a mistake in safety or helpline information, email safety@serenehelp.org.

If you or someone else is in immediate danger, call 999 or 112.

Support & helplines

  • Emergency: 999 and 112
  • Samaritans 116 123, 24/7 Checked 10 Oct 2026
  • CALM 0800 58 58 58 · 5pm–midnight, every dayClosed now Checked 12 Oct 2026
  • Shout: text SHOUT to 85258, 24/7
  • National Debtline 0808 808 4000 Checked 9 Oct 2026
  • StepChange 0800 138 1111 · Mon–Fri 08:00–20:00, Sat 09:00–14:00Open now Checked 9 Oct 2026
  • Citizens Advice (England) 0800 144 8848 · Mon–Fri 9am–5pmOpen now Checked 10 Oct 2026

Our promise

We only email you about things you asked for, from alerts@serenehelp.org. We will never phone you, and never text or email you asking for your password, PIN, bank details or a payment. The only way to pay us is the Supporter button inside SereneHelp. Anyone who asks any other way is not us. Forward scam texts to 7726 and scam emails to report@phishing.gov.uk.

When you use Serene, your words or picture pass through our app platform, Base44, which runs our code on servers in the United States. They then go to Amazon Web Services, our processor, in London, where an AI model made by Anthropic replies. In a Serene chat, your last few messages go too, so the reply makes sense. We don't keep them, Amazon Bedrock doesn't store them, and Amazon doesn't use them to train AI models.

Serene is an AI, not a person. For adults 18+ only. Not a medical professional. General information only, not legal, medical or financial advice. In danger? Call 999 or 112.

Privacy, in plain words

Contact: support@serenehelp.org. Governing law: England and Wales.

© 2026 DanceOnVibes Limited. All rights reserved. Version 18 Oct 2026, 21:48

This is a self-help tool, not therapy or a diagnosis.

SereneHelp is operated by DanceOnVibes Limited, registered in England and Wales, company number 17423769. Registered office: 167–169 Great Portland Street, 5th Floor, London W1W 5PF, United Kingdom. ICO registration ZC249791.